The power of well-considered publishing: Graphite from the IMA

April 4, 2013 in Digital Publishing Platforms, Digital Strategy by Greg Albers

Regular readers know I’m a curmudgeon when it comes to iBooks Author, and yes this is another iBooks Author post, but guess what? It’s positive! The Indianapolis Museum of Art has just released its first all-digital exhibition catalogue for the current show, Graphite (December 7, 2012–June 2, 2103). It’s available through iTunes for $4.99 and was published with iBooks Author. Three features of the book immediately caught my eye as worth sharing and, for those of you undertaking your own iBA projects, worth emulating.

#1: Following is a screen shot from the Artists section of the book. See the navigation links at the top? There’s one for each of the four main sections of the book and they run along the top of most of the book’s pages. This isn’t a feature of iBooks Author, it’s something the IMA team designed to address iBA’s inherently tricky internal navigation tools, and to facilitate a looser and more seamless jumping around reading experience for the reader. Smart. Even better? See the name and progress bar graphic in the upper right? That’s another IMA add-on and it tracks where you are in each section. Super smart.

Screen shot showing unique navigation

#2: Next, a screen shot from the Exhibition Tour section. Yes, that’s right. The catalogue to the show includes installation shots of the show itself. Art historians out there immediately understand how valuable this is, but even for regular readers, how great is it to visit an exhibition you love and buy the book to then have it include a record of your actual experience of the show? Pretty great. And, because the catalogue’s digital, this can be achieved while still having the publication available for sale during the run of the exhibition.  In this case, the IMA got it out about four months after the opening date, but I think significantly less is perfectly possible.

Screen shot of the Exhibition Tour section

#3: The final thing I want to point out is video. We all know that video can be inserted into e-books, and many art publishers have taken advantage of this to include artist interviews and other “enhanced” features. In the introductory essay to Graphite though, the IMA includes the full video of artist Richard Serra’s 3-minute film, Hand Catching Lead, 1968. I first saw the work a couple of years ago at SFMOMA in the big Serra retrospective there. To come across it again, in its entirety, in the palm of my hand, was fantastic. For me as a reader, this is of real value. I’m amazed not to have seen artist video works included like this before. And for all the Rights & Reproductions nuts out there, note that this video piece was cleared with Artists Rights Society and comes from MOMA, so yes, it’s possible.

Screen shot showing video inclusion

So, to the team at the IMA that made this all possible—especially Director of Publishing and Media, Rachel Craft—congratulations! You brought hope to this young curmudgeon’s heart. Unfortunately, for our readers, there’s bad news here as well. The IMA recently came under new directorship and the institution’s commitment to cutting-edge digital publishing (among other things) has shifted away. Rachel and many others were laid off last month and it seems as though this first great #digpublishing effort from the museum will likely be their last. That’s a shame, but perhaps the rest of us will take to heart, and to code, their terrific effort.

 ps. San Francisco: Rachel is heading your way, snatch her up while you still can!

UPDATES, May 23, 2013:

• Rachel reminded me to give a well-deserved shout out to Jay David at TOKY Branding + Design who was a major collaborator on some of the unique elements I pointed out in Graphite‘s design. Shout!

• Apparently, negotiating the rights for the Serra video took 6 months. Thanks @AYoungRandR!

• You can now get more of the inside scoop on Graphite‘s development in this talk from the 2012 Museum Computer Network conference in Seattle, now available on YouTube: Agile Digital Publishing with Rachel Craft, Jay David and the IMA Lab’s Kyle Jaebker.

 

It’s the Audience, Stupid–Digital Book World 2013

January 25, 2013 in Business Models, Conferences, Digital Strategy by robert.weisberg

Conferences are often emotional sine waves, oscillating between this is so great I can’t believe I’m getting paid to come here and why am I here? This is garbage. I should skip the afternoon sessions and go across the street to see “Les Miserables”. Digital Book World 2013, held last week in New York, was different. The weather was predictably lousy, there were plenty of panels that didn’t pan out, and the last few sessions had that usual airport-after-a-blizzard feel of coughing and sniffling people sitting in the aisles with their rolling suitcases. And don’t think the news was great for publishers–the sense of slow doom was still there, that something was going on amongst the mergers and self-pub explosions, all the while with Amazon lurking off in the far distance like Sauron’s fiery eye.

But I was thrilled. It’s rare when my predictions come true, but panelist after panelist confirmed that the age of the shiny new end-all cross-platform publishing technology (I’m looking at you, XML and EPUB 3, but more out of pity than anger) is over and we’re returning to focusing on the audience. You know, those people who buy our product, or perhaps read it for free but then buy something else, or perhaps just visit our website or institution and get some inspiration. Yeah, those people.

Audience was the mantra of the conference, often disguised by the term discoverability. I prefer audience because it humanizes them, our customers, makes them more than just content consumption machines. Audiences are restless, and despite their attraction/addiction to the Downton Abbey of the month, their willingness to go all in is flagging. They don’t care about brand any more, not in the way they did about Coke or GM; five truncated seasons of Mad Men isn’t the same thing as three generations of a family buying only one make of car.

Working at the Metropolitan Museum, that can be scary as shit for anyone who needs a steady audience for the sake of job security. But for those of us who’d been screaming about content taking a backseat to containers, never mind technologies we could barely keep up with and which our bosses were growing increasingly tired of purchasing, it’s the best possible news. Publishers may be suspicious of those of us who call ourselves content experts, knowing that all we really have is the willingness to try out new things, but we have a shot now to come up with content where quality matters, authority is critical as long as it’s not dictatorial, and connectivity with the larger world of knowledge is as important as air.

Think that’s blowing smoke? News flash: that’s why Obama won, straight from Teddy Goff, the digital director of the campaign that sent Karl Rove to the loony bin. Goff gave one of the keynotes on Wednesday morning and I was all set to eye-rollingly dismiss him as a political hack (I do hail from D.C.). Yet he was not only engaging but interesting. He described a social media operation that wasn’t only nimble, it was Agile (cap “A” mine), brainstorming idea after idea, trying them out, quickly ascertaining their traction, discarding the ones that didn’t work, keeping a quick expiration date even on the ones that worked, and then moving on, all the while keeping the overall mission in mind: connecting with voters. They went after the sources of influence with voters, the opinion drivers, the things that resonate and get people to go out to the polls on voting day. For anyone who read postmortems of the Romney campaign (“we had an app!”), you can almost feel sorry for the poor saps. They were fighting technologists with lawn signs.

If it sounds like there wasn’t much there for museum publishers per se, there wasn’t. You have to watch the corona, read the penumbra, and other SAT words. Torrents of facts about traditional- versus self-publishing led me to believe that everyone out there in the content creation chain needs passion and a sense of mission. That’s something us museum folks have in spades, but what we may lack is what self-published authors need from the get-go, and traditionally-published authors are only realizing they need: an understanding of the business of publishing, whether print or digital. Many of us have been lucky to have been shielded from those realities, whether in subsidized print divisions or experimental media labs. Not any more. No one creating content can afford to be uninformed any longer.

And what we have to know the best is our audience. The interesting thing about “discovery” is that it’s more about interest than categories. Potential buyers want links, recommendations from trusted sources, suggestions like tiny poking fingers, hey, you might like … . Recommendations have to be fast and easy. We have to think like an audience. For an art museum like mine, who are the power suggesters, the trusted sources, the behavior guiders?

We need to try everything, but most of all, we need to be good at something which reaches our audience, something that gets us passionate about sharing. At the packed panel called Closing the Discovery Gap, Angela Tribelli of HarperCollins said that publishers were crying out to their IT departments for good barometers of audience engagement, for better yardsticks to see what works.

The problem might be that no one thing works, that it might be the Amazon “you might like” combined with the emailed book review from the Times combined with what their friend at work is reading, that’s what gets them to buy. The Sock Puppet scandal, followed by Amazon’s over-reaction, may have been the death knell of good public review data, so audience engagement will need other methods and channels. It’s the marketing equivalent of what museums call “visitor experience”–call it consumer experience, as Tribelli said.

I think of something the Met did back in 2009. We encouraged the public, our audience, to take pictures of the art and send it back to us. We chose entries for our It’s Time We Met campaign, which has been a big hit, not just in terms of audience notice, but in terms of improving the Met’s image as a place that comes up with great ideas. It’s a content feedback loop, and a new frontier, however modest, for the Met’s commitment of active audience engagement.

I think those kind of ideas are going to be what leads content further into the new century. There’ll be a lot of overlap among writers, reviewers, bloggers, tweeters, all making up a pool of influence that will ebb and flow over audiences. We can help them by being better at audience relations. Curators don’t have to be shameless audience panderers, but they better find some people who are, because I think we’re psyching ourselves out about the decline of interest in art. Maybe having to engage with public is scaring curators and art publishers–it’s certainly scaring trade publishers. The question is, how do we turn this into a conversation?

As always, it starts with quality content, content that an audience wants. That’s never really changed, but now authors need to be more a part of it. Any website that can make marketing for dummies work can make metadata for dummies something fun, will be worth its weight in trillion-dollar coins for aspiring content creators.

I guess these things go in cycles. In three years, we’ll be hearing about devices again. For now, think about audiences. And breathe.

Seven publishing trends that will define 2013 from PandoDaily

January 4, 2013 in Digital Strategy, Publishing Industry News by Liz Neely

This is the time of year we’re barraged with predictions as we find time to reflect and consider the year ahead. Hamish McKenzie wrote a post for PandoDaily entitled “Seven publishing trends that will define 2013“.

Though it’s an brief overview aimed at overall publishing trends, I found it to be a relevant synthesis of what our museum readers, scholars and audiences may be expecting from us as we forge paths in museum digital publishing. Of particular interest are the interestingly dichotomous trends of the lean –  micro- or subcompact publishing – and the weighty – resource-intensive multimedia publishing. Both of these trends have a place in museum publishing portfolios. We’ve always produced different types of publications from the scholarly to the ephemeral. Will it be a challenge to maintain these different velocities moving forward?

Check out all 7 trends:
Seven publishing trends that will define 2013 by Hamish McKenzie

You Are Here: The Exciting Possibilities of Geolocation in E-Books

December 4, 2012 in Digital Publishing Platforms, Digital Strategy by Greg Albers

What happens when we can make books respond to our environment? What if instead of locating the best text to read for where we are, the best text could locate us? What if we created an e-book to be navigated in real space?

Linking the content you read to the place you are standing is a simple but potentially powerful idea that has so far been largely unexplored in the e-book space. However, this kind of interactivity through geolocation is achievable today in EPUB (the industry’s dominant e-book format).[1] I haven’t seen examples of it though (except a few that suggest using geolocation as a kind of novelty, to personalize a story to a reader’s location, here and here), so to test and demonstrate how this idea might be usefully applied to art publishing, I created a sample EPUB that begins to explore some new, geolocated content navigation and storytelling possibilities.

Where Am I?: A Geolocated E-Book

Download the EPUB.
DRM-free. iPhone optimized. The book’s structure and code are available under a Creative Commons Attribution-Noncommercial-Share Alike License. For other uses or assistance, contact Greg Albers (Hol Art Books) directly.

Actually, I created two EPUBs. The first linked to my office in Tucson, where I knew I could test the coding of the geolocation elements; and the second linked to a sample selection of five works in the Indianapolis Museum of Art’s outdoor art and nature park, 100 Acres. The IMA version is available here for download, but because the only way to fully experience the e-book live is to be there, I’ll be showing screen shots and describing the process in narrative. You’ll have to trust me that it actually works.[2]

That said, even if you’re not at the IMA, I’ve specifically designed the book to be navigable and readable from any location. There are built-in fallbacks to account both for readers not at the location of the book, and for those at the location but having technical issues with their GPS. The practice of using fallbacks to ensure a digital publication remains readable, no matter the device, is a tenant of EPUB publishing. It’s also just a polite way to design.

The Geolocated Reading Experience

First, imagine that instead of picking up a printed guide at the sculpture park’s entrance, or buying a book on the park before getting there, you are presented a QR code and shortened URL that were direct links to download an EPUB guide to your phone. (For those who haven’t tried this, it’s super easy. Try it. Visit this page on your iPhone or iPad with the iBooks app installed, and click the EPUB link above. You’ll be reading the book in moments.)

When you open the downloaded, geolocated e-book, you are immediately presented a large link that asks “Where Am I?” with smaller “About” and “Help” links below that, and then a listing of your current longitude and latitude, and the estimated accuracy of the reading. Think of this as the book’s home page. There’s no cover image other than that used for shelf graphics, no title page, no dedication, copyright, introduction or epigraph. Or at least none of these things are in the front—a relic of print design that most often doesn’t translate well to e-books.[3] Instead, you are plunged directly into the page you need the most, the page that answers the most pressing question: “Where Am I?”

Geolocated Book: Home Screen

The book’s first page functions more like the home page of a website, than the title page of a book. The “Where Am I?” link automatically updates to send readers to the right text for their location.

Geolocation E-Book: Animation

The “Where Am I?” link leads to a new section for each geolocated artwork. The e-book can include text, images, audio or video. Several layers of fallbacks ensure the book is always navigable.

The longitude, latitude and accuracy readings are live, and through a simple script are updated regularly and automatically. And though you don’t see it as a reader, the “Where Am I?” link is being updated as well. As your longitude and latitude changes, the link changes to send you to different sections of the book. So, any time you come across a new sculpture, instead of figuring out which one it is in your guidebook and then locating the appropriate text, you just click the “Where Am I?” link and voilà, the appropriate text locates you! Read the text, enjoy the video, audio, images or other embedded media then wander off to the next artwork, click the link again and voilà again, a new text for your new location!

An outdoor sculpture park is a fantastic candidate for this kind of treatment. The automated wayfinding of the e-book supports the kind of relaxed, wandering experience that’s one of a sculpture park’s most salient visitor features. A geolocated e-book can present relevant information to visitors as they want or need it, with little effort, and without a predetermined tour route or schedule. Likewise, imagine a guidebook like this for public art sites spread around an entire city. A reader doesn’t have to know where they are or what they are looking at, the book will tell them.

Some Technical Bits

An outdoor sculpture park also makes for cleaner implementation on a technical level. In an outdoor setting there is less signal interference for cellular positioning, there are not multiple floors of galleries (geolocation can give you an altitude reading, but it doesn’t appear nearly accurate enough to differentiate if a reader is in a first or second floor gallery), and artworks are generally farther apart from one another and so easy to differentiate in the geolocation. These, I found, are important details. Your phone’s GPS is accurate, but not that accurate. So to make the geolocated experience work for the reader, you need a large target area to link the text to. Under the hood of this e-book, for each artwork I wanted to reference I established an imaginary rectilinear block around the object, and determined the longitude and latitude coordinates of the four points making up the four corners of the block. I wrote a script that then says, if the reader’s longitude and latitude readings fall within this given rectangle, link them to a given text about the work. This repeats for each of the five objects I included, with none of the rectangles overlapping.

IMA Geolocation Map Visualization

A rectilinear area is defined for each artwork with the longitude and latitude coordinates of each corner. When a reader is within this defined area, the e-book directs them to the appropriate text.

For all other positions a reader may find themselves in there’s a default page that says (cheekily) “You’re nowhere” but then goes on to give them the directions they need to either try again, or to navigate the book without the geolocation feature. This is one of those fallbacks I mentioned earlier. Another fallback is when cell service isn’t available, or the geolocation fails for any reason, the reader is automatically presented with a linked list of the book’s contents from which to navigate on their own. You could take this a step further and also offer a visual table of contents, so readers wouldn’t need to know what the title of a piece was, only what it looked like.

More Than Multimedia, A New Storytelling Tool

This sample book’s approach to the content is largely guidebook-like, though I did include a video snippet and just as easily could add audio and other features. Beyond offering an enhanced multimedia experience, however, this automated, geolocated navigation also suggests new narrative routes for exploration.

One of the things I was most struck with, even in the first test I did around my Tucson office, was how quickly and easily the geolocation becomes a kind of tour guide for the reader, automatically giving them certain information at certain locations. Much more than simply reading a book, it felt as if there were a living person leading me through the various spaces I had mapped out. What if this tour guide had a voice? What if rather than an institutional description of the artworks, the book offered a story told by individual? A personal tour of the work by a museum curator, a fantastic docent, an artist in residence, or a talented local writer. And, once the geolocated e-book is built with one of these voices, it would be an easy matter to switch in new text for a second edition of the book. Why not offer a half-dozen versions of the book, each with the story told by a specific, unique individual? And their writing could reflect their knowledge of the location they know their readers will be in, creating unique, engaging and enriching experiences with the art that surrounds us.

_______________________

[1] For those that don’t know, EPUB is the dominant reflowable e-book format on the market. It is used by Apple, Barnes & Noble, Google, Sony and nearly every other e-book vendor out there with the exception of Amazon who uses a more proprietary format of the EPUB standard. EPUB is also a very open specification that requires no licensing and no special tools to create. So, arguably, any digital publishing project that can be undertaken in EPUB will be cheaper to make and more widely readable than doing the same thing in any other format.

That said, two things are required to make a geolocated e-book possible: Access to the HTML5 Geolocation API, and JavaScript. The new EPUB 3 specification slowly rolling out now, allows for these things, but does not explicitly require devices or software to support them. While support will inevitably grow regardless, as of this writing only Apple’s iBooks, run on iPhone or iPad, seems to be able to handle both the scripting and geolocation requirements.

[2] It was Rachel Craft of the Indianapolis Museum of Art who pointed me to The Silent History—a digital novel in iOS app form, which utilizes a unique serial and geolocated narrative—which in turn inspired me to explore geolocation in EPUB. Rachel was also nice enough to go out into the park last Saturday and test out the geolocated book I sent her, and she reported back that it worked perfectly. Phew.

[3] In most e-reading devices and software, readers have no way of easily navigating past a book’s frontmatter aside from turning the pages, one at a time until they get to the beginning of the actual book. This is in part a software issue, but it’s exacerbated by publishers’ stubborn obsession with print design tropes. Makes me wonder what book publishers would do if unleashed to design for other digital content.

Steal This Dichotomy: Notes from the National Museum Publishing Seminar 2012

June 26, 2012 in Business Models, Conferences, Digital Strategy by robert.weisberg

When it comes to digital art-book publishing, it would be easy for a print-oriented publisher to steal that old joke about the weather: everyone talks about it but no one does anything about it. But that ignores the great strides made by many, many museums and art-book publishers to stake a claim in the field, whether through apps, e-books, online catalogues, or a simpler repurposing of backlist content (he writes, pulling at his shirt collar). What print publishers are really complaining about is the lack of an established digital format as easy to understand to us as a book, and we have slumped away in disappointment when we realized that, darn it, we’d have to come up with it ourselves.

At the National Museum Publishing Seminar’s panel “Digitizing Your Publishing Practice,” I tried to provide a history of the Met’s Editorial (print) department’s dance with technology, both in terms of our print workflow and our increasing need to work with our Digital Media department. I focused less on just what the Met’s plans are because, well, I’m a process person, and, well, plans are what you create to get funding, processes are how you get the frickin’ thing done. My job is not to guess at future publishing technologies; I only do that for free in forums like this.

There was a lot of time spent, as detailed in jmohan’s excellent post, in a new argument between the precious-book-as-eternal-object versus content-as-viral-audience-driven-thing. Call it top-down curation versus bottom-up wall-tagging, or perhaps the question, “does information want to be free and is free information any good?” Those of us who know how much a really good exhibition catalogue bibliography costs to prepare have an idea of free-versus-not, but we’re not telling, or, at least, we haven’t been asked.

I wonder, however, if the journey itself will help provide the answer. If I’d had an hour to speak, and a closed ballroom door preventing the audience from leaving, I would have talked more about the feedback loop between content and existing institutional systems–while we all know what we’d like to publish, what we can publish has limitations like what our computer systems can handle, what our curators can pull together, and what can be disseminated to our audience. The roots of most legacy systems run deep and don’t let themselves get ripped out without a fight.

Every conference has its keyword: “curate” was all the rage at last year’s Digital Book World in New York, and I’ve heard “container” and “anecdata” passed around like candy at Tools of Change. While “voice” was supposed to be the theme of the NMPS, I think “preciousness” went more to the heart of the issues presented here. I hope technology may provide the answer to allowing us museums to create precious objects with some degree of ease AND make it accessible to the public AND maybe even get audience input to SOME part of the process, depending on what your institution can stomach. I’m sure some kid is out there in the modern equivalent of the tinkerer’s garage, creating an app or something which will allow institutions to make illustrated e-books as simply as people now tweet.

But that’s not the problem, or perhaps not the solution. The problem is the mindset that says precious OR mass, authority OR anarchy. (Perhaps “dichotomy” is the dark-horse candidate for keyword of the conference.) If we didn’t recognize there was an issue here, museums wouldn’t have social media staff, if not yet a social media plan, and they certainly wouldn’t be experimenting with different digital publishing platforms, if not developing a framework for studying the successes and failures. The Guggenheim museum’s experience with three versions of the Maurizio Cattelan exhibition catalogue was described in exquisite detail by Elizabeth Levy, and I’m sure many, many people in the audience were less jealous of the Guggenheim for its trailblazing than they were thankful that another museum tried it first and so gracefully acknowledged that one part of the triumvirate didn’t work out so well.

Seeing representatives of the Walker Art Center show up in panel after panel was impressive as much for what they’ve actually accomplished in branding and print-on-demand solutions as for the fact that they are, in fact, all over the place, in a good way. Comprehensive new-media endeavors don’t just grow themselves … wait, or do they? Whether it started top-down or bottom-up (dichotomy alert), the Walker’s presence shows that it is possible to establish an identity that engages the public without being any less of a museum.

All museums should take note that everything discussed at the Seminar is possible, just not always very well. I think, and certainly hope since it’s kinda my job, that the process of creating these digital publications will in some way BE the publication, in the same way that the internet created nouns-become-verbs like blog and tweet. What museums have to ensure is that whatever we create online must be precious not because we treat them as such but because the content makes them so. A few of our digital content creations may endure like great books, and many, many more will be instantly forgotten and deleted (like the vast majority of books would be if discarding and pulping them were as effortless as pressing a button, please don’t pretend otherwise), but if we keep our heads then we’ll no doubt catch up with what’s possible, until the next technology leaves us behind all over again.