Now That You’ve Launched …

January 8, 2013 in Business Models, Digital Strategy, Organization and Workflow by robert.weisberg

So you’ve got your Amazing Digital Project™ up and running. Maybe some of your team has moved on to the Next Amazing Digital Project™. But you’ve been given responsibility for dealing with a just a few small post-launch problems. Easy, right? Not so fast.

At the Metropolitan Museum of Art, our Met Publications site went live in October and has been extremely successful by a variety of metrics, not the least of which are our own expectations. But the excitement of the launch soon gave way to questions and decisions, some of which were predictable, some of which surprised us.

The first post-launch decision actually comes before addressing future phases. Just how much post-launch life will your online project have? Met Publications is composed of printed titles and, as such, the content doesn’t have to be updated. However, there are a few types of issues which come up immediately after any launch:

  • Mistakes (actual errors, which fortunately have been very few!): content creators–in our case, curators–will let you know that there are errors in the material you’ve put up online. Maybe two editions of a title were mixed up. Maybe some files weren’t converted correctly. We put up a lot of material, and bookkeeping problems are inevitable. The challenge here is that, while the first request or two didn’t seem like any big deal, we were soon overwhelmed by incremental changes going back and forth with our vendors. We had to come up with a post-launch workflow, the sooner the better.
  • Delayed features: over the course of the pre-launch process, we had to jettison some features in order to meet our deadline. Now we want to put those back in, to align with the vision we had in the first place. Maybe some features will be easier than others to implement post-launch, while others might have missed the boat entirely. It’s up to my digital department colleagues to work with our technical team to determine just what’s possible and when.
  • Bugs: the dreaded “it doesn’t work!” At least there is usually agreement that these need to be fixed. The hard part might be figuring out just what the bug actually is. Again, the ability to work quickly with a tech team is crucial. Expect these to come up, and to be dealt with, as quickly as possible.
  • Wish list: consider this an amalgamation of any item above which isn’t absolutely mission-critical. Some content creators have had requests that aren’t really errors but improvements on their behalf. An important stakeholder, seeing the overall project in action for the first time, may strongly want a planned feature long since mothballed. This is a growing list that will likely decide the meat of the next phase of the project.
  • More content: Met Publications is expected to upload new content as it becomes available, so we first had to decide just what that content will be (every publication?), how often it will be added, and what issues we might face. This is a chance to improve upon first-phase workflow.
  • The next phase: On to the next! Most importantly, the team needed to the get the first phase off the ground may have been disbanded, interns back in school, temps reshuffled, and even the time of key full-time people has been re-apportioned to other projects.

And that “victim-of-your-success” reality may be the biggest problem of all after any project launch, whether it’s an individual exhibition catalogue or an entire feature like Met Publications. There’s almost always a loss of momentum when the stress (and pizza) of late nights getting the project launched turns into champagne and cake as the project launches. You might find the very reasons you had for the project have mutated as the project launches, and you have to provide justification all over again just to keep it up-to-date. Exhausted elation can very quickly turn to despair as the post-launch tasks pile up just as the all-hands-on-deck mentality has evaporated.

We’ve had to make sure that our senior managers understand the resources needed both for maintenance and for new endeavors–some senior managers, especially if they’re new, or perhaps work in other departments, may not realize just what was involved in getting this content online. Creating a workflow for post-launch tasks, even if it means slowing down how often you update the project, has been critical, and is ongoing.

But, most of all, we’re looking at the positives from out project. We did it! And, thus, we can do it again. And so can you.

Steal This Dichotomy: Notes from the National Museum Publishing Seminar 2012

June 26, 2012 in Business Models, Conferences, Digital Strategy by robert.weisberg

When it comes to digital art-book publishing, it would be easy for a print-oriented publisher to steal that old joke about the weather: everyone talks about it but no one does anything about it. But that ignores the great strides made by many, many museums and art-book publishers to stake a claim in the field, whether through apps, e-books, online catalogues, or a simpler repurposing of backlist content (he writes, pulling at his shirt collar). What print publishers are really complaining about is the lack of an established digital format as easy to understand to us as a book, and we have slumped away in disappointment when we realized that, darn it, we’d have to come up with it ourselves.

At the National Museum Publishing Seminar’s panel “Digitizing Your Publishing Practice,” I tried to provide a history of the Met’s Editorial (print) department’s dance with technology, both in terms of our print workflow and our increasing need to work with our Digital Media department. I focused less on just what the Met’s plans are because, well, I’m a process person, and, well, plans are what you create to get funding, processes are how you get the frickin’ thing done. My job is not to guess at future publishing technologies; I only do that for free in forums like this.

There was a lot of time spent, as detailed in jmohan’s excellent post, in a new argument between the precious-book-as-eternal-object versus content-as-viral-audience-driven-thing. Call it top-down curation versus bottom-up wall-tagging, or perhaps the question, “does information want to be free and is free information any good?” Those of us who know how much a really good exhibition catalogue bibliography costs to prepare have an idea of free-versus-not, but we’re not telling, or, at least, we haven’t been asked.

I wonder, however, if the journey itself will help provide the answer. If I’d had an hour to speak, and a closed ballroom door preventing the audience from leaving, I would have talked more about the feedback loop between content and existing institutional systems–while we all know what we’d like to publish, what we can publish has limitations like what our computer systems can handle, what our curators can pull together, and what can be disseminated to our audience. The roots of most legacy systems run deep and don’t let themselves get ripped out without a fight.

Every conference has its keyword: “curate” was all the rage at last year’s Digital Book World in New York, and I’ve heard “container” and “anecdata” passed around like candy at Tools of Change. While “voice” was supposed to be the theme of the NMPS, I think “preciousness” went more to the heart of the issues presented here. I hope technology may provide the answer to allowing us museums to create precious objects with some degree of ease AND make it accessible to the public AND maybe even get audience input to SOME part of the process, depending on what your institution can stomach. I’m sure some kid is out there in the modern equivalent of the tinkerer’s garage, creating an app or something which will allow institutions to make illustrated e-books as simply as people now tweet.

But that’s not the problem, or perhaps not the solution. The problem is the mindset that says precious OR mass, authority OR anarchy. (Perhaps “dichotomy” is the dark-horse candidate for keyword of the conference.) If we didn’t recognize there was an issue here, museums wouldn’t have social media staff, if not yet a social media plan, and they certainly wouldn’t be experimenting with different digital publishing platforms, if not developing a framework for studying the successes and failures. The Guggenheim museum’s experience with three versions of the Maurizio Cattelan exhibition catalogue was described in exquisite detail by Elizabeth Levy, and I’m sure many, many people in the audience were less jealous of the Guggenheim for its trailblazing than they were thankful that another museum tried it first and so gracefully acknowledged that one part of the triumvirate didn’t work out so well.

Seeing representatives of the Walker Art Center show up in panel after panel was impressive as much for what they’ve actually accomplished in branding and print-on-demand solutions as for the fact that they are, in fact, all over the place, in a good way. Comprehensive new-media endeavors don’t just grow themselves … wait, or do they? Whether it started top-down or bottom-up (dichotomy alert), the Walker’s presence shows that it is possible to establish an identity that engages the public without being any less of a museum.

All museums should take note that everything discussed at the Seminar is possible, just not always very well. I think, and certainly hope since it’s kinda my job, that the process of creating these digital publications will in some way BE the publication, in the same way that the internet created nouns-become-verbs like blog and tweet. What museums have to ensure is that whatever we create online must be precious not because we treat them as such but because the content makes them so. A few of our digital content creations may endure like great books, and many, many more will be instantly forgotten and deleted (like the vast majority of books would be if discarding and pulping them were as effortless as pressing a button, please don’t pretend otherwise), but if we keep our heads then we’ll no doubt catch up with what’s possible, until the next technology leaves us behind all over again.